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Application Engineer

Marlborough, Massachusetts
Job Type
1 Apr 2021

The role

HBK is currently seeking qualified applicants for the position of APPLICATION ENGINEER. As an Application Engineer you will help our customers in selecting solutions that fit their Test and Measurement needs, provide demonstrations on our data acquisition solutions, perform customer trainings, present seminars, and provide first class technical support. The position will focus on sensors (microphones and accelerometers) and data acquisition instrumentation using Lan-XI and BK Connect. Knowledge on our handheld platform such as 2245, 2250 and 2270 would also be highly desired.

The position will be based in Marlborough, MA or the surrounding area.

Primary responsibilities

As an Application Engineer you will be responsible for a combination of Pre-Sale and Post-Sale Activities in support of our Sales Team and customers.

Post-Sale Support

  • Technical Support for internal and external customers
  • Providing general support on sound and vibration theory, system usage and applications
  • Resolving software issues through training, bug reporting and development of workarounds
  • Troubleshooting hardware issues on systems and instruments
  • Providing simple solutions to meet customer needs
  • Supporting the North America Service Center on troubleshooting instrument failures
  • Mentoring Sales, Application and Support Engineers to build competencies on Sound and Vibration
  • Theory and Product Knowledge
  • Additional Responsibilities could include the following Pre-Sale and On-Site Services

Pre-Sale Activities

  • Developing and delivering high quality technical presentations to customers on advanced solutions and activities
  • Executing customer demonstrations of working solutions and instruments
  • Presenting Seminars and Webinars on sound and vibration theory, advanced system applications in areas of engineer's specialty, and Bruel & Kjaer solutions
  • Training internal sales and support staff on the theory, benefits and usage of solutions

On-Site Services

  • Installation of Bruel & Kjaer systems at customer facilities
  • Performing detailed System and/or instrument training on products, applications and solutions
  • Test Service work - performing contracted testing services work at customer facilities

Delivering on-site Seminars specific to customer requirements

Professional qualifications

Candidates should posses a strong technical background with an interest in working in a challenging and fast-paced technical sales company. Candidate should meet or exceed the following requirements.

  • Bachelor's Degree in engineering, Physics or another technical field
  • Experience troubleshooting hardware and software issues
  • Basic commercial understanding
  • Strong written, communication and presentation skills
  • Highly motivated self-starter
  • Ability to work independently
  • Highly organized with the ability to multitask and prioritize in a busy environment
  • Ways to stand out from the crowd
    • Minimum 7 Years' experience in noise and/or vibration testing
    • Solid knowledge of Sound and Vibration Principles and how they are applied to Measurements
    • Significant experience in Signal Analysis
    • Strong background in Electronics/Circuits and Instrumentation
  • Skilled in demonstrating and running software applications, working with databases, networking and general pc related skill
  • Travel requirement: Expect to be out of the office at customer sites about 1/3 of the time. Travel will be predominantly domestic, with the possibility of international travel once per year.

Personal skills

    • Strong technical presentation skills
    • Demonstrated problem solving abilities and analytical skills
    • Excellent oral and written communication skills
    • Self starter with strong interpersonal skills
    • Proven team player
    • Good IT knowledge (Microsoft Office, CRM, etc.)
    • Clean Driving record
    • US Citizenship or Permanent Resident status

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  • Job Reference: 256639676-2
  • Date Posted: 1 April 2021
  • Recruiter: Hottinger Bruel & Kjaer
  • Location: Marlborough, Massachusetts
  • Salary: On Application
  • Sector: Engineering
  • Job Type: Permanent